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Errors Abound in CFPB’s Complaint Portal

Errors Abound in CFPB’s Complaint Portal

In one instance, a single complaint in the Consumer Financial Protection Bureau's database was counted as 35 different ones while in another, a complaint against a payday lender was filed against an unrelated bank. Current and former officials say that's par for the course, leading to inflated complaint numbers and inaccurate data.

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